Your satisfaction is important to us at Destiny Scheme. This policy outlines the conditions under which refunds or returns are handled for our consultation services and future physical products.
Consultation Services (Qi Men Dun Jia Basic & Advanced)
We offer personalized consultation services based on Qi Men Dun Jia principles. Our refund policy for these services is as follows:
1. Cancellation Before Service Rendered:
- If you wish to cancel your purchased consultation service before your scheduled session has taken place, you may request a full refund within 14 days of the original purchase date. Please contact us as soon as possible to initiate the cancellation and refund process.
2. Satisfaction Policy After Service Rendered:
- We strive to provide insightful, valuable, and transformative consultations tailored to your situation.
- If, after completing your consultation session (including any initial follow-up period specified in the service description), you are not satisfied with the service provided or the insights received, you may request a partial refund within 30 days of the consultation session date.
- In such cases of dissatisfaction after service completion, an 80% refund of the original purchase price paid for that specific consultation service will be issued. The retained 20% reflects the professional time, expertise, and resources invested in preparing for and conducting your personalized session and analysis.
Physical Products (Feng Shui Items – Coming Soon)
While our current focus is on consultation services, we plan to offer physical products, such as Feng Shui enhancers or related items, in the future. Once these products become available for purchase, the following general return policy guidelines will apply (specific details will be provided on product pages and potentially updated here):
- Return Window: Returns for physical items will generally be accepted within 30 days of delivery.
- Condition: Items must be returned unused, undamaged, and in their original condition and packaging to be eligible for a refund.
- Return Shipping: Customers will typically be responsible for return shipping costs, unless the item received was defective, damaged upon arrival, or incorrect due to our error.
- Refund Process: Refunds for returned physical goods will be processed back to the original payment method after we receive and inspect the returned item.
- Non-Returnable Items: Certain items may be non-returnable (e.g., personalized items, digital downloads associated with physical products). This will be clearly stated on the product page.
Specific return instructions and procedures for physical goods will be detailed on our website once these products are launched.
How to Initiate a Refund or Return Request
To request a refund for a consultation service or (in the future) initiate a return for a physical product, please contact us directly via:
- Email: [email protected]
Please include your order number, purchase date, the service/product in question, and a clear explanation of your reason for the request. We will review your request based on this policy and respond within 2-3 business days.
Refund Processing Time
Once a refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your account. Processing times may vary depending on your bank or payment provider.
Questions?
If you have any questions about our Refund and Returns Policy, please feel free to contact us using the methods listed above.
Policy Changes
Destiny Scheme reserves the right to modify this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on this website. We encourage you to review this policy periodically.
